STAFF ATTRITION IS A BIG PROBLEM IN THE COSMETIC BUSINESS. IN FACT GOOD TRAINED STAFF ARE POACHED BY OTHER CLINICS ALL THE TIME
HOW TO MANAGE SUCH SITUATION?
Ans: Thanks for an excellent question which I am sure many of my colleagues relate to. Staff poaching happens in every business but yes in an organised way. Does it happen with me? All the time. Here is what I suggest from my experience:
- Show the staff growth. Remember that everyone does not work for money only. I remember one of my close friends telling me “Give your staff LSD?” Laxmi, Saraswati and Durga !! So give your staff money, knowledge and power and they will stay with you.
- Stay in touch with them personally. Ask them about their family. Personal touch always helps when someone is planing to quit.
- Of course bonds, salary retention, holding their certificates, etc.. are ways, but trust me that won’t work and are old styled.
- Would i call the present employer of my staff ? No.I won’t , but having cordial relations with colleagues helps.
- In Mumbai, we have made a group of top 20 -25 clinics owners and if any of the staffs approach these places, we do talk to each other. This prevents staff from blackmailing the clinics.
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